4 Steps · Under 30 Minutes · Every Specialty
How ReasonTele WorksFrom Request to Chart
From consult request to completed clinical documentation delivered to the EMR — here's the end-to-end workflow that replaces phone calls, pagers, and manual coordination with a seamless digital process.
ReasonTele — Live ConsultLIVE
SC
Dr. Sarah Chen
Board-Certified Neurologist
Connected
ED Bedside
NIHSS Score
14
AI Scribe Active
12:34
New Consult
PT
Patient #4821
Auto-populated from ADT
Specialty
TelestrokeTelepsychCardio
Chief complaint & clinical context
EMERGENTUrgentRoutine
1
Consult Request
ED submits in <60 seconds
0:00Dispatch Engine
Finding best match...
C
Dr. Chen
Neurology
98%
Selected
P
Dr. Patel
Neurology
91%
Backup
O
Dr. Okafor
Neurology
87%
Backup
Matching Criteria
SpecialtyLicenseWorkloadResponse Hx
2
Smart Dispatch
AI matches the right specialist
<10 minLive ConsultLIVE
SC
Dr. Sarah Chen
Neurologist
Bedside
NIHSS: 14
AI Scribe Active
3
Video Consultation
HIPAA video + clinical tools
15-25 minAI Clinical NoteReady for Review
Teleconsult Note — Neurology
History of Present Illness
Assessment & Plan
NIHSS Score: 14
Recommendation: tPA eligible
Delivering to EMR via HL7v2...
4
AI Note & Delivery
One-click approve to EMR
<30 minInside Each Step
Every step is designed to minimize friction and maximize speed to specialist care.
01
Consult Request
Information Captured
- Patient demographics auto-populated from HL7 ADT feed
- Chief complaint with structured and free-text fields
- Vitals, relevant lab results, and imaging summary
- Urgency level: emergent, urgent, or routine
- Requesting provider and callback contact
- Facility-specific order sets and templates
02
Smart Dispatch
Routing Criteria
- Specialty and sub-specialty matching
- Real-time state license verification
- Load balancing across the specialist pool
- Automatic escalation on timeout (configurable: 5-15 min)
- Priority routing for emergent cases
- Facility preference and exclusion rules
03
Video Consultation
During the Consult
- Browser-based WebRTC video — no downloads required
- Integrated NIHSS scoring and clinical tools per specialty
- AI scribe drafts the clinical note in real time
- Screen sharing for imaging and lab review
- Chat sidebar for links and asynchronous notes
- Audio-only fallback for low-bandwidth environments
04
AI Note & Delivery
After the Consult
- AI-generated structured note (H&P, assessment, plan)
- One-click approval by the specialist
- Automatic EMR delivery via HL7v2, FHIR, or API
- Secure fax fallback for paper-based facilities
- SLA metrics captured: response time, disposition, documentation
- Complete audit trail for compliance reporting
Typical Consult Timeline
End-to-end in under 30 minutes — from request to note in the chart.
📋
0:00
Request Submitted
Patient selected, specialty chosen, context added
🎯
<10 min
Specialist Matched
AI dispatch routes to best available specialist
📹
~15 min
Video Begins
HIPAA video with clinical tools and AI scribe
✅
<30 min
Note Delivered
AI note approved and sent to EMR
Traditional vs. ReasonTele
See the difference at every stage of the teleconsult workflow.
Traditional Approach | ReasonTele | |
|---|---|---|
| Request method | Phone calls and pager systems | One-click digital request with auto-populated patient context |
| Dispatch | Manual coordination by nursing staff | Automated routing with real-time specialist availability |
| Response time | 45-90 minutes average | Under 15 minutes with SLA guarantees |
| Documentation | Manual dictation or typing, 15-20 min | AI-generated clinical note in under 3 minutes |
| Note delivery | Phone callback or fax (manual) | Direct to EMR via HL7v2, FHIR, or automated fax |
| SLA tracking | None or manual spreadsheets | Real-time dashboards with automated alerts |
| Specialties | Single-specialty contracts | Multi-specialty platform: 7+ specialties on one system |
Ready to See It in Action?
Schedule a live demo and walk through the entire consult workflow — from request to note delivery — with your clinical and IT stakeholders. We'll use your specialty mix, your EMR, and your SLA targets.