Privacy Policy

Last updated: February 1, 2026

1. Introduction

ReasonTele, Inc. ("ReasonTele," "we," "our," or "us") operates the ReasonTele teleconsult platform and this marketing website. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at reasontele.com or use our platform at app.reasontele.com.

2. Information We Collect

Information You Provide

  • Contact information (name, email, phone number, organization) when you submit a demo request or contact form
  • Account credentials when you register for the platform
  • Professional credentials and licensure information for specialist users
  • Communications you send to us via email or through the platform

Information Collected Automatically

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, features used, session duration)
  • IP address and approximate geographic location
  • Cookies and similar tracking technologies

Protected Health Information (PHI)

The ReasonTele platform processes PHI in the course of facilitating teleconsultations between healthcare providers. PHI is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our Business Associate Agreements (BAAs) with covered entity customers. PHI is not used for marketing purposes.

3. How We Use Information

  • To provide, maintain, and improve the ReasonTele platform
  • To process demo requests and respond to inquiries
  • To authenticate users and manage accounts
  • To monitor platform performance, SLA compliance, and quality metrics
  • To send administrative communications about the platform
  • To comply with legal obligations and enforce our terms
  • To detect and prevent fraud, abuse, and security incidents

4. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers: Cloud hosting (AWS), analytics, and email services that process data on our behalf under contractual obligations
  • Healthcare providers: PHI is shared between consulting specialists and requesting facilities as necessary to provide teleconsult services
  • Legal compliance: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Clinical data and PHI are retained in accordance with applicable healthcare regulations and our BAAs, which typically require retention for a minimum of six years. Marketing website data (contact form submissions, analytics) is retained for up to two years.

6. Data Security

We implement administrative, technical, and physical safeguards to protect information. This includes encryption at rest (AES-256) and in transit (TLS 1.3), multi-factor authentication, role-based access controls, and comprehensive audit logging. Our infrastructure is hosted on AWS with SOC 2 Type II certification.

7. HIPAA Compliance

ReasonTele acts as a Business Associate under HIPAA when processing PHI on behalf of covered entity customers. We execute a BAA with every customer and maintain policies and procedures that comply with the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule. For more information, see our HIPAA Compliance page.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at privacy@reasontele.com.

9. Cookies

Our marketing website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. The platform uses session cookies for authentication. We do not use advertising or tracking cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. For platform users, we may also provide notice through the platform interface.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

ReasonTele, Inc.
1449 S Michigan Ave, STE 13207
Chicago, IL 60605
privacy@reasontele.com